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REFUND POLICIES OF SMILE DENTAL CARE
Dental & Medical Practises are Developing Sciences
Since Dental & Medical services are based on science that frequently requires update, the refund for fees paid for the services are not usually entertained by the Health Care Providers Globally.
Dental treatment outcome (much like all medical) depends on many factors including condition and progress of the underlying disease, the patient’s physiological & psychological response and biological nature, pre-and post-treatment care and patient’s compliance. If Smile Dental Care Dental management, subject to review by the Smile Dental Care Dental Quality Processes, determines that treatment outcome could have been better, they under sole discretion may approve refunds.
Refunds will be available when there is a wrong or excess payment during swiping of the card or any other mode directed into the Smile Dental Care's account.
Refunds are also available when there is a change in the patient’s general medical condition like Cardiac, Pulmonary or Endocrinal etc, rendering the patient unsuitable for said treatment.
Mode of Refunds
Refund via Bank Transfer- Upto 10 Working days
Refund via Cheque - Upto 7 Working days .
Refund via Cash - Not Entertained
Refund Process
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1. A written request by the patient with reasons is required to start the refund. The request should be initiated within 3 months of payment receipt.
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Documents / deliverables needed a) Receipts of payment done b) x-rays c) Any other connected document. d) Patients should also return to Smile Dental Care, all delivered dentures, crowns, aligners, failed implants, ortho appliances if any, to the treating clinic for which refund is asked.
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Smile Dental Care's Quality Team will review the refund request based on all facts & patient-provided records pertaining to the underlying condition and reserves full and complete right to approve the above.
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Consultations ( in case if consultant is involved), x-rays, diagnosis & treatment planning, are not eligible for refund.
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Lab charges for prostheses, aligners, crowns, dentures etc. will also be deducted.
Refund Claims will not be eligible when :
1.Treatment has started / partly completed / prosthesis fitted or the implant, brackets or crowns have been ordered.
2.The patient does not report for treatment for a long time and the condition deteriorates or the fit has changed; like in cases of dentures, crowns, aligners etc.
3.If three months have passed since the treatment is over or the patient gets treatment done at any clinic outside Smile Dental Care .
4.The patient did not comply with instructions or failed to report for further treatment like in implants or wear retention plates in Orthodontic treatment as advised.
5.No refund will be eligible if there is a loss of prosthesis or failure to return the implant
6.In the case of Orthodontic Aligners: If impressions or scan has been done and the aligners have been ordered.
7.If the Aligner / crown / denture has not been collected by the patient and the ‘fit has changed’, due to shifting of teeth, requiring new measurements.
8.If the treatment is booked under ‘zero interest’ finance schemes
Minimum Compulsory Deductions for Aligners/Orthodontic/Implant/ Other Treatment:
1 Deduction for Aligner work – ₹ 5000
2. Deduction for Implant / Orthodontic treatment – ₹ 5000
3 For any other Treatment with total between ₹10000 to ₹15000 – ₹ 3000
4. For treatment with total below ₹10000- ₹2000
5. For any other treatments above ₹15000- 10% of treatment cost will be deducted.
WARRANTY RELATED POLICIES- DENTAL IMPLANT/ CROWN/ CD PROSTHESIS
At Smile Dental Care, we are dedicated to providing quality dental treatments using advanced materials and skilled craftsmanship. We stand by our work and offer limited warranty support for treatments such as implants, crowns, bridges, and prostheses, subject to the terms outlined below.
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✅ Warranty Coverage
Warranty applies only to treatments explicitly mentioned in your original invoice.
Invoice must show no pending payments to be eligible.
The warranty duration is defined in the bill or treatment summary (varies by procedure).
Warranty covers issues due to material failure or workmanship — not external factors.
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🔁 Rework Process & Charges
If a treatment needs rework under warranty, the following minimal charges may apply:
New impressions or digital scans
Lab remake or adjustment fees
Consumables used during the correction
All such charges will be communicated in advance and kept to a minimum to support the patient.
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💸 Policy on Discounted Treatments
Treatments offered at a discount remain eligible for warranty support.
However, compensatory charges will be applicable during rework to offset the original discount:
Pro-rated recovery of the waived amount, (Recovery of a portion of the original discount)
OR
Shared rework cost, depending on case ( patient should pay a fraction of rework expenses)
This ensures fairness and sustainability in care delivery.
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❌ Warranty Void Conditions
Warranty is not applicable under the following conditions:
# Poor oral hygiene or non-compliance with post-treatment care.
# Missed review appointments as advised by the clinician.
# Accidental or intentional damage (e.g., trauma, improper use, biting hard items).
# Use of prosthesis beyond advised purpose or lifespan.
# Failure to present the original invoice or incomplete payment.
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🔐 Important Notes
# All warranty-related decisions are made based on clinical evaluation.
# Warranty is non-transferable and valid only for the original patient.
# Only work performed at Smile Dental Care, Trichy is covered.
# We aim to balance patient support with clinic sustainability.
MANAGEMENT RIGHTS OF SMILE DENTAL CARE
Smile Dental Care 's Rights To Refuse or Accept Any Refund Claim
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In case a patient has made any attempt to defame Smile Dental Care or the doctors of Smile Dental Care, management reserves the right to reject the claim for refund or retreatment. The Management reserves the right to accept or reject any refund claim based on the clinical findings & patient history. Management has also the right to accept or reject any Re-treatment if the patient has not followed the instructions.
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Disputes if any are subject to the exclusive Jurisdiction of Tiruchirapalli courts, where the SMILE DENTAL CARE and it's branches has its registered office.